Customer Care / Return Policy
We want you to be thrilled with every purchase you make from Cotton Company - but we know that sometimes you may need to exchange or return an item. That's why we offer an easy, no-hassle 30-day return policy for all ONLINE purchases. You may return unworn, unwashed merchandise with all tags attached within 30 days for an exchange or refund.
Credits or charges due will be issued to the original credit card. Please allow ten (10) business days for your return/exchange to be processed after it is received. Initial shipping fees as well as return and exchange shipping costs are not refundable.
Unfortunately, you cannot return items purchased on the Cotton Company website
at Cotton Company store locations.
ERRORS OR DAMAGES
In the unlikely event that we have inadvertently sent you incorrect merchandise or you have received damaged merchandise, please notify us immediately. We will reimburse you the cost of returning the package to us and will not charge you for the shipping cost of replacement merchandise.